FAQs

Can I change or cancel my order after placing it?
If your order hasn't been processed for dispatch yet, we can amend or cancel it. Contact us as soon as possible with your order number and we'll do our best to help.

How do I know my order was successful?
You'll receive an order confirmation email straight after checkout. If it doesn't arrive within a few minutes, check your spam folder or contact us.

Shipping & Delivery

Where do you ship to?
We currently ship within the United Kingdom.

How long will my order take to arrive?
Standard delivery typically takes 6-12 working days from dispatch. You'll receive a shipping confirmation with tracking details once your order is on its way.

How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery option.

Can I track my order?
Yes, tracking details are sent to your email once your order has been dispatched.

Sizing & Fit

How do I find my size?
Each product page includes a size guide with measurements to help you choose the right fit. If you're between sizes, our support team can help with recommendations.

Returns & Exchanges

What is your returns policy?
We accept returns within 30 days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached.

How do I start a return?
Contact us with your order number and we'll guide you through the process.

Do you offer exchanges?
Yes, subject to stock availability. Get in touch and we'll help arrange a swap for a different size or style.

When will I get my refund?
Once your return is received and inspected, refunds are processed back to your original payment method within 10 business days.

Payment

What payment methods do you accept?
We accept major debit and credit cards, along with other secure payment options available at checkout.

Is my payment information secure?
Yes, all payments are processed through secure, encrypted checkout systems. We do not store your card details.

Business Info

Company name: Brollies London

Address: 14 Oakfield Road, Leicester, LE3 6JT, United Kingdom

Email: info@brollieslondon.com

Customer service hours

Monday to Friday: 8:00 – 17:00

Saturday and Sunday: 9:00 – 16:00

Average response time: within 12 hours.